FAQ Categories
Table booking
Everything you need to know to make, amend or cancel a booking.
How do I make a booking?
You can simply book online here. All you need to do is select the restaurant, select BOOK and then no of people, date and time. Or if you prefer to speak to someone, call your local Giggling Squid and we’ll be happy to help. You can find your local Giggling Squid phone number on the restaurant page.
Can I cancel or amend a booking?
Yes, you can easily amend or cancel your booking online using your confirmation email. If however, your confirmation email is buried under a mountain of emails, you can manage your booking on the Giggling Squid website – select BOOK and MANAGE BOOKING at the bottom. If all else fails you can always contact the restaurant directly. Please find the restaurant details here.
Do you take large party bookings?
Yes, we love to welcome large party bookings. To discuss your requirements, please contact the restaurant directly, however we have private and semi private dining in Bath, Beaconsfield, Berkhamsted, Billicay, Bracknell, Brighton, Cambridge, Cheltenham, Farnham, Guildford, Harborne, Harpenden, Henley, Horsham, Hove, Kingston, Knowle, Leamington Spa, Leicester, Maidstone, Marlow, Norwich, Oxford, Portsmouth, Reigate, Sevenoaks, Shrewsbury, Stratford-Upon-Avon, Tonbridge Wells, Warwick, West Bridgford, Wimbledon, Winchester and Windsor restaurants.
Do you need to put down a deposit for large bookings?
We will sometimes ask for a deposit for large bookings, usually at Christmas. Please contact your local Giggling Squid and ask to speak with the General Manager for more information before you book.
Our restaurants
Answers to popular questions about our restaurants.
Do you do private functions?
We have private dining spaces in select restaurants. Please contact your local Giggling Squid to enquire.
Are your restaurants dog friendly?
The only animals allowed in our restaurants are assistance dogs, which are most welcome.
Do you support local charities?
It’s a case by case basis, please contact your local Giggling Squid to enquire.
Is there parking at your restaurants?
This is unique to each restaurant. Please contact your nearest restaurant to ask. Where the restaurant doesn’t have it’s own parking, there is usually public parking or transport nearby.
Do you have baby changing and high chairs?
Yes, we welcome tiny squidlets and have made our sites as family friendly as possible.
Are your restaurants breastfeeding friendly and support bottle feeding?
Yes to both – for bottle feeding we can provide hot water in a bowl or most restaurants have warming devices for baby bottles. Please ask a member of staff at the restaurant.
Is there a bar area for drinks before booking?
This is at select restaurants only. Check with your local restaurant here.
Do you have outdoor seating at your restaurants?
Most of our restaurants have outdoor seating but they are not heated so tend to be open when the weather is milder. The following restaurants have specific outdoor dining areas; Bath, Beaconsfield, Berkhamsted, Bracknell, Brighton, Bury St Edmonds, Cardiff St David, Chelmsford, Cheltenham, Esher, Guildford, Harpenden, Harrogate, Henley, Hornchurch, Knowle, Leamington Spa, Leicester, Maidstone, Mere Green, Muswell Hill, Norwich, Portsmouth, Reigate, Warwick, Welwyn Garden City, West Bridgford, Weybridge, Winchester, Wokingham.
Is service charge compulsory to pay?
We add a 10% tip automatically to your bill however this is payable at your discretion. Applying a service charge to the bill allows us to operate a transparent and fair system as it gets shared across the entire team including kitchen porters, runners, chefs and servers – rewarding everyone who has been involved in the guest’s experience. If you do not wish to pay, please let a member of staff know to remove.
Do you accept AMEX payments?
We accept AMEX payments in-restaurant and online when you order a Click & Collect or a Delivery.
Gift vouchers
Everything you need to know to purchase, amend or cancel a gift voucher.
My voucher is expiring, can I extend my gift voucher?
Please contact us via our contact us form and we’ll see what we can do to help.
Can I purchase a gift voucher if I am outside of the UK?
You need to have a UK billing address to purchase our e-vouchers online.
Ordering online
Questions on our takeaway menus, how to place, amend or cancel an order.
Do you cater for allergens for delivery and collect orders?
No we don’t. As per our allergens policy, we do not alter any dishes for any allergic or intolerant guests. So, we’re afraid, that we will not be able to serve any dishes with tailored recipes. Please be aware, the majority of our dishes contains either chilli, peppers or paprika. See more on our allergies page here.
Do you do takeaway?
Yes – we do Delivery, Click & Collect and Call & Collect takeaway from all our restaurants.
Do you offer Blue Light discount?
Yes, we offer Blue Light Discount across all of our sites. This offer is valid Sunday to Thursday on All Day and Lunch menus at Giggling Squid restaurants only. It applies to the food bill exclusively. Offer not available on ‘Red Letter Days’ or bank holidays. We reserve the right to withdraw this offer at any time.
Sustainability
Your questions on sustainability in our business, answered.
Is your takeaway packaging recyclable?
Most of our takeaway packaging is made of card, these containers are fully recyclable. Please rinse the containers and feel free to reuse or dispose of in your household recycling bin. The black takeaway packaging is made of recyclable plastic PP5, which is collectable by many local authorities and bigger community recycling points such as supermarkets. We know we still have a little way to go, and we continue to look at options that are kinder to the environment.
What are you doing for the environment?
We’re committed to running our business in a sustainable way and have programmes in place as part of our Green Squid initiative. Find out more here.
How energy efficient are your restaurants?
We use LED lights in all our new restaurants and will be upgrading older sites where possible as part of our refurb programme. Our kitchen appliances are all high-grade energy rating A+ and above and our teams are trained to reduce water wastage, for example by ensuring taps are not left on unnecessarily. We are also trialling induction woks in some of our new restaurants. Find out more about our commitment to sustainability here.
How do you train staff on sustainable initiatives?
Our intensive training programme for all restaurant staff covers sustainability and the initiatives we have in place. We call it ‘Green Squid’. We stress the importance for all staff to adhere to sustainable practices, whether that’s at our restaurants or at head office.
Do you have a sustainability policy?
Yes. We recognise the importance of driving sustainability throughout the business. As part of the policy we pledge to comply with all relevant regulatory requirements, continually improve and reduce our environmental impact, incorporate environmental factors into business decisions and increase employee awareness and training. Find out more about our commitment to sustainability here.
What initiatives do you have in place to reduce your carbon footprint?
As a multi-site restaurant group, it is essential for us to have a well-defined and implemented energy management policy that guides our operations team, conserves energy and reduces our environmental impact. We are committed to conserving energy and are working to reduce energy consumption in our sites by 5% by the end of 2024 through a variety of ways such as investing in and utilising energy efficient equipment, investing in energy monitoring systems, educating our teams in energy conservation and working and supporting suppliers to minimise their own carbon footprint. Find out more about our commitment to sustainability here.
Do you use single use plastics? What efforts are in place to reduce your usage?
We do not purchase any single use plastic for use in our restaurant and where possible, we work with suppliers who have initiatives to minimise their own carbon footprint. See our sustainability page for more information.
What do you do with food waste?
All our food waste is collected and used in anaerobic digestion, a process which uses the waste to produce bio fuels and fertilisers. Find out more on our sustainability page.
Accessibility
Wheelchair access, assistance dogs & menus for visual impairment
Which Giggling Squid restaurants have wheelchair access?
Whilst many of our restaurants are housed in heritage or listed buildings which can restrict the work we carry out, we have made every effort to create easy access for wheelchair users. Every restaurant has a disabled toilet and the following sites have step-free access:
Bath, Bracknell, Beaconsfield, Bishop’s Stortford, Brentwood, Bury St Edmunds, Cambridge, Cardiff St Davids, Chelmsford, Cheltenham, Chislehurst, Clifton, Esher, Farnham, Guildford, Harpenden, Harrogate, Henley, Hornchurch, Horsham, Hove, Kingston-upon-Thames, Leamington Spa, Leicester, Maidstone, Marlow, Mere Green, Norwich, Oxford, Reigate, Salisbury, Sevenoaks, Shrewsbury, Stratford-upon-Avon, Tunbridge Wells, Welwyn Garden City, West Bridgford, Weybridge, Wimbledon, Winchester, Windsor and Wokingham.
Does Giggling Squid offer menus for visually impaired guests?
Our all day menu is available in a plain, large font format against a yellow background to allow for easier legibility. Please ask your server on arrival who will be happy to assist.
Can I bring my assistance dog into a Giggling Squid restaurant?
Yes, we welcome assistance dogs at every Giggling Squid.